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Order Processing AdministratorAre you highly organized, detail-oriented, and thrive in a fast-paced environment? We are currently seeking a detail driven Order Processing Administrator to join a dynamic team as part of a leading provider of innovative spectroscopy and imaging solutions. This growing, family-owned Munich based business are hiring for an Order Processing Administrator who will play a vital role in ensuring accurate and timely processing of customer orders, maintaining inventory records, and supporting the overall order management process. If you have excellent communication skills, exceptional multitasking abilities, and a passion for delivering outstanding customer service, we want to hear from you!
- Process incoming customer orders, ensuring accuracy, completeness, and adherence to established procedures.
- Verify order information, including product codes, quantities, pricing, and delivery addresses.
- Collaborate with various departments, such as sales, warehouse, and logistics, to ensure smooth order flow and resolve any order-related issues.
- Maintain and update the order management system and databases with accurate and up-to-date information.
- Monitor order status, track shipments, and provide regular updates to customers on the progress of their orders.
- Respond promptly and professionally to customer inquiries regarding order status, product availability, and delivery timelines.
- Collaborate with the finance team to resolve any invoicing or payment discrepancies.
- Generate reports and analyse data to identify trends, resolve issues, and optimize order processing efficiency.
- Maintain accurate records of customer interactions, transactions, and order details.
- Previous experience in order processing, customer service, or a related administrative role.
- Excellent organizational skills with a keen eye for detail.
- Proficient computer skills, including experience with SAP Business or similar.
- Outstanding verbal and written communication skills in both English and German.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to work independently as well as collaboratively in a team environment.
- Knowledge of the life sciences industry or laboratory equipment is a plus.